Q: If I make a order on AutoKnifeworks can I add to a order on Knifeworks.com
A: Yes if you have a order on Knifeworks.com you may add both orders together to save on shipping.
Q: What is the AutoKnifeworks.com privacy policy?
A: Your privacy is important to us. We will never share or sell any of your information with third parties, period. Additionally, we will not send you unsolicited e-mail, or SPAM.
Q: Who is AutoKnifeworks.com?
A:We are an internet merchant whose mission is to provide our customers with the most value for their dollar by keeping our prices among the lowest on the internet, while providing excellent customer service. We are a low profit margin retailer who strives to keep costs down so that the savings may be passed along to you, our customer.
Q: What forms of payment does AutoKnifeworks.com accept?
A: We accept all major credit cards including: Visa, Discover, MasterCard, and American Express. We also accept money orders. To pay by money order contact us at our toll free number when placing an order. If paying by money order, your order will be shipped when we have received the payment.
Q: How does AutoKnifeworks.com ship orders, and what are the charges for shipping?
A:Our standard shipping is UPS Ground Service and USPS Priority Mail for the 48 contiguous US States. Items shipped to Hawaii and Alaska will be sent using US Postal Service priority mail. If you wish to have a quicker delivery time, we would be happy to accommodate you.
Q: Does Knifeworks.com accept International Orders?
A: Yes, The Minimum order to be shipped to an international location is $100.00 (Not including Shipping Cost) due to the time involved in processing the orders. We will only ship using UPS, we will contact you via email for the shipping cost as the price will be vary by country.
· We can only ship to the credit card billing address, so your billing and shipping must be the same. All addresses will be verified through your bank. This initial verification process may take a few days due to the time differences between our countries. If we are not able to verify your billing address that has been given on your order, we will not be able to process the order. In this case you will be notified by email.
· Shipping time is normally 3 to 5 days to the customs department of a particular country once we ship. The time from customs through your postal systems to you door will vary by country.
· We are not responsible for international customs or brokerage charges, if there is any charges. These are the responsibility of the customer.
· For International orders due to the high cost of shipping, we ask you deal directly with the manufacturer on any warranty issues.
International Orders We can only guarantee the safety of the merchandise in transit up to the point that your country’s customs office receives the package for inspection. After that point, we have no way to guarantee the clearance of the item through customs, or delivery via your postal system.
Q: Are there extra shipping charges on oversized items?
A: Yes, if actual charges are greater than the estimated charges we will add in the difference. please call or email for cost of shipping.
Q: When will my order be shipped?
A:We try to ship orders out within 24 hours of receiving the order,and most orders are shipped out within 48 hours of receiving the order.Items that are out of stock or on backorder will be shipped as soon as we receive them from the manufacturer or our distributor.
Q: What is the return policy at AutoKnifeworks.com?
A: We can only accept returns of brand new, unused merchandise that include all the original packaging and an invoice. Unfortunately, we cannot accept used merchandise or returns that are incompletebecause we are a new product retailer only.Our refund schedule below starts on the day the customer receives his or her merchandise:
Within 14 days Full refund (less shipping charges)
Between 14 days and 30 days In-store credit (less shipping charges)
After 30 days No refund is available
If your merchandise is defective,it will be replacedduring the first 30 days after invoice date. After thattime period, we ask that you contact the manufacturer directly for any defects covered by their warranty.
If we ship you the wrong item, we will make right and cover any additional shipping expenses you incur.
Special order returns - because of the cost involved with special orders, we must charge a 15% re-stocking fee for items that are returned.
Abuse of the return policy. Returns are a costly service for us to provide, but we do so gladly to meet the needs of our customers. If you abuse the return policy, as determined by the owner of Knifeworks.com, you will be assessed a 25% re-stocking fee. An example of abusing the return policy might be the habitual return of items.
Q: When I make an online purchase from AutoKnifworks.com is it secure?
A:We use the highest levels of Internet SSL Security from it's website. Also, to protect your privacy, we never give your personal information to anyone - not even your e-mail address.
Q: Does AutoKnifeworks.com sell seconds?
A: We sell only first quality items.
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